At The Island Club (Padel), we strive to provide high-quality coaching, memberships, and events. We understand that circumstances may change, and this Refund Policy explains when and how refunds may be issued.

1. Membership Fees

• Membership fees are non-refundable once payment has been processed.
• In special cases such as medical conditions or relocation, refund requests may be considered at our discretion. Proof may be required.
  
  

2. Coaching Packages

• Cancellations made at least 48 hours before the first scheduled session may qualify for a full refund.
• After sessions have begun, refunds will not be provided for unused lessons. However, sessions may be rescheduled subject to coach availability.
• No-shows or last-minute cancellations (less than 24 hours) are not eligible for refunds.
  
  

3. Events & Competitions

• Registration fees for community events or competitions are non-refundable unless the event is canceled by The Island Club (Padel).
• If an event is canceled, participants will be offered either a full refund or credit toward future events.
  
  

4. Payment Issues

• If you are charged incorrectly due to a billing error, please contact us within 7 business days, and we will investigate and issue a refund if applicable.
  
  

5. Refund Processing

• Approved refunds will be processed using the original method of payment.
• Refunds may take 7–14 business days to appear in your account, depending on your bank or payment provider.